Terms & Conditions


This website (www.smeyelashes.com) is owned and operated by SM Lashes. All uses of “we”, “our” and “us” refer to SM Lashes. By visiting this site you are agreeing to our terms, conditions and polices detailed within this section. Please read this section carefully before accessing or using this website. We reserve the right to modify this information at any time and the responsibility lies with the user to check for any changes which may occur.

This website is intended for general information only and we are not responsible for any inaccuracies which may occur although reasonable steps will be taken to prevent this. We reserve the right change and/or remove any or all aspects of this website and our products at any time without prior notice or consultation. We shall not be liable for any loss or damage that may result. We reserve the right to refuse service to anyone at any time.

Our website is for personal and business use only and may not be used for other purposes including illegal and unauthorised activity detailed but not limited to (1) copying, reproducing, republishing and distributing information contained within, (2) breaching confidentiality or privacy, (3) discriminatory or defamatory behaviour, (4) otherwise than with accordance to criminal and civil laws in the United Kingdom, (5) hosting and transmission of harmful material, (6) exploitation of service, (7) breach of copyright, (8) data collection.

Due care and attention has been made to ensure the most accurate representation of our product possible although we will not be liable for discrepancies caused by varying standards and qualities of hardware used to view this site. All our products are handmade and therefore slight variations between products may occur.

Every effort will be made to provide our full service at all times although we cannot guarantee or be liable for any disruptions in service that may occur. SM Lashes will not be liable for products, persons or possessions damaged through misuse.

All intellectual property contained on this site is under copyright of SM Lashes.

SM Lashes is a VAT registered company in England and Wales: 4509450597. 3 Cranesbill Close, Salford, United Kingdom M7 1RG.

Contact info@smeyelashes.com for further information or clarification.

 

DELIVERY & RETURNS

Deliveries

A delivery fee will be added to all transactions under the value of £30. Transactions over the value of £30 will qualify for free standard delivery. Unless otherwise stated or agreed, all products will be delivered by Royal Mail postal service. Additional fees will apply for international deliveries. Next day deliveries will be serviced by courier.

We aim to dispatch all orders within 24 hours, a confirmation email will be sent confirming this. Most shipments of 10 or fewer lashes will conform with Royal Mail guidelines for large letters and will therefore fit through most standard UK letterboxes with no signature required. Standard deliveries are estimated to arrive within 3-5 working days from being dispatched and premium deliveries within 1-3 working days. These estimates are provided by the Royal Mail and are not guaranteed. Next day deliveries will be provided by a courier service with tracking and time-slots, on occasions this may not be possible; in this event you will be contacted and refunded your delivery fee.

It is the responsibility of the user to ensure all information provided is accurate and correct. SM Lashes cannot be held liable for delays, loss or theft outside of our control, enquiries of this nature should be directed to the Royal Mail or other designated carrier.

Faulty Goods

Please contact us at sales@smeyelashes.com as soon as possible with a picture and description of the fault. All faulty products must be returned within 10 working days of receipt for a full refund or an exchange. We will reimburse reasonable incurred costs for returning the product to us. Please include a copy or your receipt or invoice with your return.

Change of Mind

We will refund or exchange any products returned to us within 28 days from purchase providing they are unopened and returned as sold. Due to hygiene reasons we will not be able to accept returns where the packaging has been opened. Please contact sales@smeyelashes.com for details on how to return. We will issue a refund once we are in receipt of the returned product providing it meets the terms and conditions of our returns policy. We are unable to reimburse delivery costs in these circumstances. Please include a copy or your receipt or invoice with your return.

Cancellations

For online purchases it may be possible to cancel your order before it is dispatched. Please contact sales@smeyelashes.com as soon as possible. Please be aware that we usually dispatch products the same day and will therefore not be liable should the product already be dispatched, in this instance please see our ‘change of mind’ section.

Your statutory rights will not be affected by any part of this returns policy. Please note that business orders do not qualify for returns and are exempt from the Consumer Rights Directive.